Privacy Policy

Affinitas DMCC (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit and interact with our website at affinitasdmcc.com (the “Website”), which offers both consulting services and e-commerce solutions.

This policy complies with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and where applicable, reflects global best practices (e.g., GDPR).

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal data depending on your interaction with the Website:

A. Consulting Services

• Contact Details: name, email address, phone number, company name, job title
• Service Details: information you provide in inquiry forms, scheduling forms, and consultations
• Payment Information: if you pay for services online, we may collect billing details (via a secure third-party processor)

B. E-Commerce

• Order Information: product/service purchased, shipping address, payment confirmation
• Account Information (if applicable): login credentials, preferences, purchase history

C. Technical Data

• IP address, browser type, device details, usage patterns, and pages visited

2. How We Collect Information

We collect data through:

• Website forms (e.g., contact, booking, checkout)
• Account registration (if applicable)
• Cookies and similar tracking technologies
• Payment gateways and third-party service providers
• Customer support communications

3. How We Use Your Information

We use your personal data to:

For Consulting:

• Respond to service inquiries
• Provide customized advice or proposals
• Schedule appointments or consultations
• Send service updates or follow-up communication

For E-Commerce:

• Process and fulfill orders
• Send order confirmations and updates
• Manage returns, refunds, or disputes

General Purposes:

• Improve user experience and Website functionality
• Send newsletters or marketing materials (with your consent)
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process data based on:

• Consent: where required for marketing or cookies
• Contractual necessity: to fulfill service or product delivery
• Legal obligation: for invoicing, tax, or compliance
• Legitimate interests: such as improving our services and Website

5. Sharing Your Data

We may share your personal data with:

• Service providers: including web hosting, analytics, marketing platforms, and payment processors
• Professional advisors: such as legal and accounting consultants
• Authorities: if required by UAE law or a valid legal process

We do not sell your data.